FAQ [hidden]

Diabesity® Support.

What is Diabesity®?

Diabesity® is the continuum of abnormal biology that ranges from mild insulin resistance to full-blown diabetes. We call it by many names: insulin resistance, prediabetes, metabolic syndrome, obesity, syndrome X, adult-onset diabetes, type 2 diabetes. But, in truth, these are all essentially one problem with varying degrees of severity. The diagnosis and treatment of the underlying causes that drive all these conditions are actually the same. That is why we use a more comprehensive term that is starting to be used more widely, and that describes those who have moved anywhere along the continuum away from optimal blood sugar balance to insulin sensitivity or full-blown diabetes. That term is Diabesity®.

Why are supplements important in the treatment of diabestiy?

In a perfect world, no one would need supplements. But given the stress of our modern life, the poor quality of our food supply, and the high load of toxins in our bodies, we clearly need a basic daily supply of the raw materials so that all our enzymes and biochemistry can run as designed. For those with Diabesity®, supplements are even more important. People that suffer with this condition suffer from genetic predispositions toward insulin imbalances. Taking a specially designed group of supplements can help you compensate for these genetic predispositions, and thus may help you optimize your blood sugar and insulin levels, support optimal mitochondrial function, and help control appetite, weight loss, and cholesterol.

How do I know if I need the Basic Diabesity® Support Kit or the Advanced Diabesity® Support Kit?

The kit you need depends on the severity of your condition. The Basic Diabesity® Support Kit is designed for those with mild cases of Diabesity® while the Advanced Diabesity® Support Kit is designed for those with moderate to advanced cases. To assess the severity of your Diabesity® go to The Diabesity® Prescription Six Week Action Plan (INSERT LINK) and take the self assessment located there. It will guide you in terms of which kit you need.

How long do I need to take the Basic Diabesity® Support Kit?

You should take the basic kit every day for the rest of your life. Because you have a genetic predisposition toward insulin resistance, supporting your body with the nutrients and herbs it needs to overcome this predisposition is essential for long-term healing. If you do not take the necessary supplements the likelihood that you will relapse or suffer from further health complications increases.

How long do I need to take the Advanced Diabesity® Support Kit?

The advanced kit should be taken for at least one year. After one year you should repeat your lab tests with your doctor, repeat the self-assessment quiz, and evaluate your progress. If your numbers are in the ideal ranges and your symptoms better, then you can scale back to the Basic Diabesity® Support Kit.


Thyroid Support

Should I purchase the UltraWellness® Essentials in addition to the Thyroid Support Kit?

Yes, Dr. Hyman encourages everyone to get on the UltraWellness® Essentials including those who suffer from low thyroid function. The UltraWellness® Essentials Kit covers what Dr. Hyman recommends for basic nutritional support in his UltraThyroid report. These essential supplements are not included in the Thyroid Support Kit and therefore it makes sense to add them to your order as well.

Why should I consider using Thyrosol?

This supplement contains the specific additional vitamins and minerals Dr. Hyman recommends to support your thyroid function. Selenium, for example, may help convert the inactive form of thyroid hormone (T4) into it’s active counterpart (T3), and Vitamin D3 may help boost thyroid thyroid hormone action at the cellular level. The other vitamins and minerals in this supplement have similarly important jobs. If you have a deficiency of any of these nutrients, supplementing with additional amounts can have a significant impact on your thyroid function.

Why does Dr. Hyman recommend adrenal support in addition to thyroid support?

Many of the same symptoms that are indicative of low thyroid function are also indicative of adrenal burnout—a very common syndrome in our overworked, stressed out society. The conditions of low thyroid function and adrenal burnout tend to overlap to produce even worse symptoms. Treating the thyroid without treating the adrenals may actually make you feel worse. That’s why Dr. Hyman always recommends treating the adrenals at the same time the thyroid is treated.

The adrenal support supplement included in the kit provides a synergistic combination of herbs that support optimal adrenal function and thus is often useful for those with low thyroid function.

Will taking these supplements replace my thyroid medication?

Absolutely not. You should not go off your thyroid medication if you choose to begin taking these supplements. Any decision of that nature needs to be made in conjunction with your physician. Many with low thyroid function need to use thyroid replacement medications. These medications can typically be safely used in conjunction with the supplements in the Thyroid Support Kit and provide comprehensive support of your thyroid. But if you are on medication now, the choice to add supplements should always be made with your physician.


General Support

Why should I purchase my supplements though The DrHyman.com® Formulary?

While it is not necessary to buy your supplements through The DrHyman® Store, it is the only place available to buy the specific supplements and packages associated with Dr. Hyman’s best selling books, special reports, etc. In the DrHyman® Store, we offer only the highest-quality, medically-effective supplements personally recommend by Dr. Hyman. Dr. Hyman has spent years researching the highest-quality, most effective supplements on the market and we’ve included the best of the best in our Online Store.

The vast majority of these supplements can only be purchased if you have a relationship with a physician or nutritionist, but we have made them available to you through this special offer to DrHyman® buyers. All of our supplements are offered at competitive prices.

Finally, your choice to buy supplements from The DrHyman® Store supports important training and research in the field of Functional Medicine. Dr. Hyman is committed to donating a portion of all proceeds to non-profit institutes supporting these causes.

If I order once, can I reorder?

Yes, of course you can reorder. In fact, many of the recommended supplements are designed to support your ongoing health for the rest of your life. In fact, we keep all of your prior orders in the system so it very easy for you to reorder supplements. We also offer an automated reorder option that sends you the supplements you want and need directly to your door at the exact right time without you having to lift a finger. Please call our friendly customer service team at 1-888-702-2995 to learn more about this personalized service.

How long does it take from the time I order to get my supplements?

Your supplements orders are packed and shipped to you the day of your order as long as they are placed on a business day by 12 noon eastern time. If your order comes in after 12 noon eastern time, they are processed and shipped the very next business day. Our distribution center is located in the Midwest so orders get to both coasts quickly. On average, your supplements should arrive on your door in less than five days. Naturally, if you take advantage of our automatic reorder service we have your shipments timed to arrive at your home before you ever run out of your previous supply.  If you have any questions regarding the status of your or need tracking information, please don't hesitate to contact us at support@drhyman.com or call us at 1-888-702-2995.

What if some of the items I ordered are temporarily out of stock?

If you placed an order for something that is out of stock, and your order is for standard shipping, we will allow 3 days for the backorder to be filled. If on day 3 your order cannot be filled in its entirety we will partially ship your order (The packing slip will indicate the backorder). If your order is on Two-Day shipping or Overnight- we will immediately partially ship your order (The packing slip will indicate the backorder). Your back order item will be shipped as soon as the item is available. It will ship in the method your original order had shipped. Tracking will come from Fulfillment Center fulfillmentcenter@ifssolutions.com.

What are the shipping and handling fees?

We decided to use FedEx to handle the vast majority of our supplement shipments, because we feel they are the best in the business to assure that your supplements arrive on time and in excellent condition. FedEx will also allow you to track your shipments throughout the transit. While there are some cheaper carriers, we feel our clients deserve the best quality shipping and handling when it comes to getting delivery of their important supplements.

Shipping and handling charges are dynamically generated at the time of checkout and reflect the method you choose. We don’t make any profit on shipping and handling charges. We also don’t hide shipping and handling charges by charging extra for the supplements. Finally, due to special packaging we do add a small surcharge to supplements that must avoid extreme temperatures during transit, like probiotics. We feel this extra charge is worth the assurance that your temperature-sensitive supplements will arrive and still be effective. We do recommend you consider upgrading to 2-day air shipping for supplements that require this special packaging.

Is there an advantage of going on auto-ship?

The greatest advantage of our automatic shipping service is that you are assured your important supplements will arrive at your door automatically when you need them without having to remember to call or go online to reorder. You can customize the service to deliver different supplements (or supplement kits) at different intervals. You can start and stop your shipments at any time. You can arrange for your supplements to be shipped to different addresses if you spend time on long vacations or have summer/winter homes. You can easily set up auto-ship orders in your “My Account” page or please call our friendly Customer Service Team at 1-888-702-2995 to learn more about the service and set-up your order.

When you sign-up for auto-ship service, you will receive FREE standard shipping on both your initial shipment and your subsequent auto shipments, as long as your orders maintain a qualifying total of over $100.00 per order. Qualified orders could save you over $100.00 dollars in shipping over the course of a year. If your orders are under $100.00 , you can still take advantage of the other tremendous benefits of auto-shipping, but you will be charged standard S&H.

What do I do if the supplements arrive and something is damaged?

While it is our goal to have all of your supplements arrive on time and in pristine condition, we understand that accidents do occasionally happen. If your order should arrive damaged please call our Customer Service Team at 1-888-702-2995. If needed, we will make arrangements for Our carrier to pick up your damaged product(s) and a new order will be sent to you immediately at no additional costs.

Does someone need to be home to receive my order?

No, in the vast majority of cases, our preferred carrier will leave your shipments at your door, mailbox, etc. if no one is home. We take great care in the packing of your supplements so they are safe from the elements if you are not home. In the rare instance where our carrier does not feel comfortable leaving a package at your door, they will typically return the next day to try and deliver when someone is home or provide you directions to pick it up locally at your convenience.

What about supplements which need to be refrigerated?

The vast majority of supplements do not need refrigeration and are extremely stable. With some supplements, like probiotics, it is important to keep them from getting too hot, but rarely is actual refrigeration needed. Regardless, we send supplements that need to avoid extreme temperatures in special packages that have ice packs included to avoid any heat degradation. We take special care to assure these supplements arrive to you with their optimum potency.

Do I have to order all my supplements from The DrHyman® Store or can I order supplements from other sources?

Obviously, we want you to think of The DrHyman® Store as your main source for all supplements, and we will work hard to be your preferred supplier. While we carry the best supplements available in every category outlined in DrHyman® publications, we naturally don’t carry every single brand of supplement available. You might have your own personal favorites not available through this site. If so, you may need to purchase those products from other suppliers. Please don’t hesitate to contact us at support@drhyman.com or call our Customer Service Team at 1-888-702-2995 if you’d like to suggest that we carry brands not on our site or if you have feedback on how we can do a better job.

Do you ship to Canadian or other countries outside of the United States?

Yes, we do ship to Canadian addresses. We also ship to U.S. Territories like Puerto Rico and Guam. At this time, we do not ship to any other foreign countries besides Canada. We can accept credit cards with foreign billing addresses, but only deliver supplements to U.S and Canadian addresses.

Please note: Canadian buyers do face certain restrictions when importing supplements. A full explanation of Canadian Shipping Terms & Conditions can be found under our Shipping Policy section. We recommend that Canadian buyers review these Terms & Conditions before buying supplements.

** Supplement statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.