Got Questions? We've Got Answers!
We've compiled a list of frequently asked questions to provide you with quick and comprehensive answers. Whether you're curious about orders, autoships, or general inquiries, this page is designed to address common queries and help streamline your experience.
Orders
If I order once, can I reorder?
Yes, of course you can reorder. In fact, many of the recommended supplements are designed to support your ongoing health for the rest of your life. In fact, we keep all of your prior orders in the system so it very easy for you to reorder supplements. We also offer an automated reorder option that sends you the supplements you want and need directly to your door at the exact right time without you having to lift a finger. Please call our friendly customer service team at 1-888-702-2995 to learn more about this personalized service.
How long does it take from the time I order to get my supplements?
Your supplements are packed and shipped to you within 1-3 business days of your order being placed. Expedited orders placed on a business day by 12 PM Eastern time will be shipped the same day. If your expedited order is placed after 12 PM Eastern time, it will be processed and shipped the very next business day. Our distribution center is located in the Midwest so orders ship to both coasts quickly. On average, standard shipping time takes 3-7 business days. If you have any questions regarding the status of your order or need tracking information, please don't hesitate to contact us at support@drhyman.com or call us at 1-888-702-2995.
What if some of the items I ordered are temporarily out of stock?
If a product from your order is out of stock, we will ship the order via the same shipping method as soon as we receive it. Any remaining products from your order that are in stock will be shipped per our normal shipping process. Tracking information will be emailed to you as soon as the order ships.
What do I do if the supplements arrive and something is damaged?
While it is our goal to have all of your supplements arrive on time and in pristine condition, we understand that accidents do occasionally happen. If your order should arrive damaged please call our Customer Service Team at 1-888-702-2995. If needed, we will make arrangements for Our carrier to pick up your damaged product(s) and a new order will be sent to you immediately at no additional costs.
Does someone need to be home to receive my order?
No, in the vast majority of cases, our preferred carrier will leave your shipments at your door, mailbox, etc. if no one is home. We take great care in the packing of your supplements so they are safe from the elements if you are not home. In the rare instance where our carrier does not feel comfortable leaving a package at your door, they will typically return the next day to try and deliver when someone is home or provide you directions to pick it up locally at your convenience.
Is there an advantage of going on auto-ship?
The greatest advantage of our automatic shipping service is that you will receive a 5% discount on your order. You will also be assured your important supplements will arrive at your door automatically when you need them without having to remember to call or go online to reorder. You can customize the service to deliver different supplements (or supplement kits) at different intervals. You can start and stop your shipments at any time. You can arrange for your supplements to be shipped to different addresses if you spend time on long vacations or have summer/winter homes. You can easily set up auto-ship orders in your “My Account” page or please call our friendly Customer Service Team at 1-888-702-2995 to learn more about the service and set up your order.
When you sign up for auto-ship service, you will receive FREE standard shipping on both your initial shipment and your subsequent auto-shipments, as long as your orders maintain a qualifying total of $100.00 and over for orders shipped in the US and a total of $250.00 for orders shipping to Hawaii, Alaska & Canada.
Do I have to order all my supplements from The DrHyman® Store or can I order supplements from other sources?
Obviously, we want you to think of The DrHyman® Store as your main source for all supplements, and we will work hard to be your preferred supplier. While we carry the best supplements available in every category outlined in DrHyman® publications, we naturally don’t carry every single brand of supplement available. You might have your own personal favorites not available through this site. If so, you may need to purchase those products from other suppliers. Please don’t hesitate to contact us at support@drhyman.com or call our Customer Service Team at 1-888-702-2995 if you’d like to suggest that we carry brands not on our site or if you have feedback on how we can do a better job.
Shipping
What are the shipping and handling fees?
We ship with FedEx & USPS. Both carriers allow you to track your shipments while in transit.
Shipping and handling charges are dynamically generated at the time of checkout and reflect the method you choose. We don’t make any profit on shipping and handling charges.
Do you ship to Canada or other countries outside of the United States?
Yes, we do ship to Canadian addresses. We also ship to U.S. Territories like Puerto Rico and Guam. At this time, we do not ship to any other foreign countries besides Canada. We can accept credit cards with foreign billing addresses, but only deliver supplements to U.S and Canadian addresses.
Please note: Canadian buyers do face certain restrictions when importing supplements. A full explanation of Canadian Shipping Terms & Conditions can be found under our Shipping Policy section. We recommend that Canadian buyers review these Terms & Conditions before buying supplements.
** Supplement statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
General
Why should I purchase my supplements though The DrHyman.com® Formulary?
While it is not necessary to buy your supplements through The DrHyman® Store, it is the only place available to buy the specific supplements and packages associated with Dr. Hyman’s best selling books, special reports, etc.
In the DrHyman® Store, we offer only the highest-quality, medically-effective supplements personally recommend by Dr. Hyman. Dr. Hyman has spent years researching the highest-quality, most effective supplements on the market and we’ve included the best of the best in our Online Store.
The vast majority of these supplements can only be purchased if you have a relationship with a physician or nutritionist, but we have made them available to you through this special offer to DrHyman® buyers. All of our supplements are offered at competitive prices.
Finally, your choice to buy supplements from The DrHyman® Store supports important training and research in the field of Functional Medicine. Dr. Hyman is committed to donating a portion of all proceeds to non-profit institutes supporting these causes.
