The ice packs are only intended to keep your probiotics from extreme temperatures but not to keep chilled. The ice packs are intended to arrive warm and your product is not compromised.
If for any reason you are not thoroughly satisfied with your purchase, you can return the product(s) within the first 30 days for a full 100% refund.
To return your product(s) for a refund, please carefully pack them, include your order # or the original packing slip, and ship them to:
12505 NE 41 Street
Kansas City MO 64161
*Shipping fees and return shipping costs are not reimbursed.
The services have comparable rates and delivery timeline – please select the service that you prefer.
Most commonly, automatic shipments will split into multiple orders when the address, payment option, or shipping methods differ between orders. Supplements may have different shipping interval days for refill.
Refreshing the page in your browser will generally fix this issue right away. If the payment option still does not appear, logging into the store on another browser or device should resolve the issue. Your shopping cart will retain the items you have selected, as long as you are signed in.
To update your auto-ship:
- Login at: https://store.drhyman.com/
- click: My account (upper right)
- click: Dashboard (upper right)
- and then click: Auto-ship subscriptions (left side of page, under “My Account”)
Here, you can adjust quantity, delivery interval, skip next delivery date, cancel.
**Please note: You can make changes to your auto-ship up until 2 days before ship-date. If it is within 2 days prior to your ship date, please call (888) 702-2995 for assistance.
All orders sub-totaling (after discounts) $100 or more in the contiguous US, $250 or more in Hawaii, Alaska, Canada
Orders will ship within 24 hours on business days and typically take around 5 to 7 business days to arrive.
Medical Issues or Conditions
We recommend following your doctor’s recommendation or the supplement manufacturer’s dosing suggestion. Otherwise, we recommend working with a Functional Medicine practitioner through www.ifm.org/find-a-practitioner or contact the UltraWellness Center here: https://www.ultrawellnesscenter.com/get-started/ or (413) 637-9991.
We recommend finding a Functional Medicine practitioner near you through the Institute of Functional Medicine. You can search here: www.ifm.org/find-a-practitioner
As long as you’re within the 90-Day return policy, you may return your package for a full refund. When we receive and process your return, we will gladly issue your refund.
You can return the package here:
Dr. Hyman’s Broken Brain docuseries
4610 Prime Parkway
McHenry, IL 60050
Please include your name and email address for our reference. Please email us at [email protected] to inform us that you will be returning your package for a refund.
Once we receive your return, please allow us 10 to 15 business days to process the return. Your credit will appear on your original method of payment and your bank will take, on average, 24 to 72 hours to show the funds back in your account.
For Press & Interview Inquiries please click here